Refund Policy

This Refund Policy applies to digital e-books and other digital educational content sold by Order Mystarr LLC through our website and checkout provided by Lemon Squeezy.

1. Nature of Our Products

Our products are digital e-books and educational digital content. No physical product is shipped. After a successful purchase, the purchased digital content may be made available electronically through the delivery method provided by the checkout or by Lemon Squeezy.

2. Statutory Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or waive any mandatory consumer right that applies to you under the law of your country or jurisdiction.

Depending on where you live and the law applicable to your purchase, you may have a statutory right to cancel or withdraw from a distance contract within a specified period.

For example, EU consumer law generally provides a 14-day withdrawal period for distance purchases. For digital content that is supplied immediately, the right of withdrawal may be lost once performance begins where the consumer has expressly consented to immediate supply and acknowledged the loss of that right, as required by applicable law.

Under Moroccan consumer protection law, Law No. 31-08 provides a right of withdrawal in certain distance-sales situations, generally within seven days, subject to the exceptions and conditions established by that law. Nothing in this Policy limits rights that cannot legally be excluded.

3. Immediate Delivery of Digital Content

Because our products are digital content, delivery may begin immediately after purchase.

Where applicable law requires an express request, consent, acknowledgment, or other condition before a statutory withdrawal right is lost because digital content is supplied immediately, the relevant checkout process may obtain that consent and acknowledgment.

Where a statutory right of withdrawal remains applicable, this Refund Policy does not remove that right.

4. Refunds for Non-Delivery or Technical Problems

If you paid for a digital product and the product is not delivered, cannot reasonably be accessed, or a technical problem prevents you from receiving the purchased product, please contact us promptly at ordermystarr@gmail.com.

We will make reasonable efforts to resolve a delivery or access problem, including providing access to the purchased product again where appropriate.

If the problem cannot reasonably be resolved and a refund is legally or contractually due, the applicable transaction provider will process the refund in accordance with the applicable terms and law.

5. Refund Requests

For purchases processed through Lemon Squeezy, refund requests may be submitted through the customer support or order information associated with the purchase, or by contacting us at ordermystarr@gmail.com.

Please include the email address used for the purchase, the product purchased, the order or receipt information if available, and a brief description of the issue. We may request reasonable information necessary to identify the transaction and assess the request.

6. Voluntary Refunds

Except where a refund is required by applicable law or by the applicable purchase terms, refunds are not automatically guaranteed solely because a customer changes their mind after receiving or accessing digital content.

Any voluntary refund offered outside a mandatory legal right is considered on a case-by-case basis, taking into account the circumstances of the request, the status of delivery or access, fraud or refund abuse concerns, and the applicable rules of the payment platform.

7. Fraud, Abuse, and Unauthorized Transactions

Refunds may be refused or restricted where there is evidence of fraud, unauthorized use, refund abuse, manipulation, or other conduct that would make the request improper under applicable law or the applicable transaction terms.

Nothing in this section limits any mandatory rights available to consumers under applicable law.

8. Chargebacks and Payment Disputes

Lemon Squeezy handles chargebacks associated with transactions for which it acts as merchant of record. Customers should first contact us or the applicable Lemon Squeezy support channel when they have a problem with a purchase so that the issue can be reviewed and, where appropriate, resolved.

9. Refund Processing

Where a refund is approved or legally required, it will generally be processed through the payment method used for the original transaction, unless applicable law or the transaction provider's procedures require or permit another method.

The time required for a refund to appear in a customer's account may depend on the payment provider, card issuer, bank, or other financial institution. Lemon Squeezy states that refunds may take up to 10 days to appear on a customer's statement.

10. Digital Products Cannot Be Physically Returned

Because the products sold by Order Mystarr LLC are digital, there is no physical item to return. Where a legal right to cancellation or refund applies, the applicable procedure will be handled electronically.

11. Contact Us

For questions about a purchase, access to a digital product, or a refund request, contact:

Order Mystarr LLC
Email: ordermystarr@gmail.com

Effective Date: September 12, 2026